FNB - Pathetic service as usual

I requested proof of payments that were made to UIF from January 2019 to July 2021. I requested this via my banker on the 23rd of August. My banker in turn referred my request to someone internally who could handle the technical side of my request. On the 27th, I was allocated a case number for my query and I was requested to verify myself via the app, which I did. On the 29th, my banker advised that he followed up on my request and that I was not verified, despite being told I was on the chat. On the 9th of September, he proceeded to verify me himself so that he could follow up on my request again. On the 16th of September I received an email requesting me to use my bank statements as proof of payment - no reason or explanation given regarding my original request.

I am NOT going to send my bank statements to UIF, this is why I specifically requested proofs of payments. I fail to comprehend what is so difficult for FNB to understand, its a simple request. If you do not have the information, why make me wait 17 days, tell me on the chat that I am verified when I was obviously not, then have my banker verify me a second time (because you probably got the verification wrong the first time), and only then to be told on the 16th of September, that I should use my bank statements. The only professional you have dealing with my request is my banker, maybe you all need to take a few lessons from him...