FNB Pathetic service and *************

I am absolutely disgusted with FNB's pathetic service, lack of responsibility/accountability & empathy. A family member close to me (D) has been battling with FNB for months due to credit card ***** and being ****med. A case was opened with the SAPS after informing FNB Credit card division. In Jan 2020 D realized large sums of money missing from both credit cards. D went into the acc and saw that someone increased the limits and made foreign purchases (Euros). This was immediately reported an to this day, no resolution. Apart from the fact that D is a victim i all this, FNB treats D like a ******** and almost immediately rep****, without a thorough investigation that D is liable to repay more than 100k which was ****** from D and has put D in bankrupcy. I asked my friend in IT where to look for discrepancies. 1. We took it upon ourselves to prove D's innocence. Due to the laptop that was in for repairs, we checked and found a remote software app downloaded on it of which D knew nothing about. 2. We then went into the history of the PC; it showed a remote link was established on the day in Dec the transactions were made. We believe this to be a syndicate that just waited for D to log into online banking in order to gain access. 3. A document was in the history that we couldnt find in the emails as this was also hacked, limit increases without D's signature. 4. This syndicate emptied the accounts in a few minutes, clearly knew what they were doing with high level access in foreign trade etc. There were company names in the history that we neber heard of or knew what they did and what it was for. It asked for passwords and authorizations at management level which clearly we had no knowledge of. 5. The proof was sent to FNB as well as the Ombudsman. but FNB still refuses to budge, knowing D doesnt have that kind of money. FNB FAILED to follow their own policies and prcedures: 1. They never contacted D to authorize the limit increases especially since D never did limit increases via online banking which is a red flag already 2. They were not notified that D was going overseas as it is a requirement for foreign transactions and again no attempt to verify 3. They have insurance against these cases but refuse to assist. They would rather let D suffer from depression due to the financial state and not have food to eat or be able to provide for the family. This is how FNB treats clients?! Pathetic! Now ask me "How can we help you"