FNB - PATHETIC SERVICE. AGAIN.

No stars actually. There is an option to open a Forex account on my banking profile. In December, when the rand strengthened, I tried to open this account using the USD facility. USD doesn't appear on the dropdown options. I sent a msg on the FNB site -nothing (I was in Australia at the time). I eventually got a response from someone at FNB - *** - who kept asking questions more than answering them! They then asked me to send screen shots of what was happening, which I did. Then nothing - all quiet - until today I received a call from Sherwin in the IT Dept and he agreed that there is a problem. Too late she cried - the rand is now over R15.00/USD!!!! He put me through to Customer Care who was anything but caring, who then put me through to Forex who has nothing to do with IT problems. Pathetic service, FNB. Again, Wish your CEO would stop trying to be so clever and get back to basics.