Fnb pathetic service

I am deeply disappointed at the service I received from FNB.

I was retrenched and informed FNB about my situation. I have personal loan, a covid loan and a Homeloan with FNB. I submitted a claim for all 3 products.

To find out that my Homeloan had no cover and I don't remember the consultant informing me about credit life insurance. So i have to pay Homeloan and payment holiday are offered with alot of interest. So how does fnb assist you. They drowned you further into debt. My personal loan , never new came automatically with credit life insurance .So I'm covered.

I called the covid loan department spoke to a lady in September she asked for my UI19 forms, which I submitted immediately. I was cc in an email from the covid loan department requesting assistances from the claims department. I called the claims department in October about the covid loan and they informed me my claim is being assessed. Then fnb deducted money for the covid loan on the 25 October. I called claims department to ask about covid loan. They told me they can't see the loan on my profile. I need to call covid loan department. I called the covid loan department and they told me to call the claims department. I was so frustrated as I spoke to claims and claims tells me I need to covid loan department. Then fnb deducted again on the 25 November. I called fnb today I spent 30 minutes on the been transferred from pillar to post and nobody can give me clear cut guidance on what to do. I received a call later the afternoon from a lady informing me I don't have cover for the covid loan.

I asked her why it was not compulsory to have credit life insurance with this covid loan as my personal loan it was compulsory. She couldn't answer me . WHY DID THE COVID LOAN DEPARTMENT EXPLAIN THINGS IN SEPTEMBER ALREADY AND WHY COULDN'T CLAIMS DEPARTMENT GIVE ME CLARITY ABOUT MY SITUATION. THIS IS UNACCEPTABLE.

She transferred me to fnb complaints department and the call got just dropped.

I'm extremely unhappy with the pathetic service I received from fnb.

I find myself in a terrible situation being retrenched and this is what FNB do with you as a client.

I have cell phone Bill's sitting on the phone with fnb doing my bit to inform them of my situation and this is what you get in return.

I am ever sorry for joining FNB

Highly disappointed in this bank