FNB PATHETIC SERVICE

Pathetic service I have tried to buy electricity on the 15th of June it took my money yet didn't send a voucher or return it received a message saying the money will be returned as it hasn't gone through .Guess what phoned 4 times twice said it will be returned the following week Friday which the agent didn't even ask for my ID no .the second two one gave a reference and one says it will take 3 to 5 working days so let me get this straight it takes you almost half a month to return money that has been incorrectly taken what if it was someone's last bit of money ?Useless... pathetic especially coming from a ex standard bank customer never had these issues with them . Won't be taking further services with you'll .