FNB pathetic service

I am highly disgusted in FNB and their services. FNB contacted me about 3 months ago, asking if I wanted a credit card, so I app**** and got approved. I was asked to hand in my payslips to finalize and I did this. I was also told over the phone that I could pick up my credit card at an FNB branch for a fee of R200 or wait for it in the post for free. So I decided to wait for the post, and now like 3 months later I still have not received my card. I went into FNB today to ask what has happened, and I was told that it has been cancelled because apparently something took too long, now I need to re-apply. The consultant I spoke to also told me that there is no fee to pay if I go to collect it at a FNB branch so I have been **** to by FNB. I feel like I can no longer trust FNB with my finances because they can lie to me, the client, and now I have to go re-apply for something they contacted me about. I did my part and handed in all the paper work that was asked for, just to have them lose it or miss place it or whatever the reason. They cannot tell me why or how, nor did they bother to contact me to tell me my application got cancelled because they require more paper work or whatever it is they say they need. This is really unacceptable and really bad service for a company that handles my money, and quite frankly I’m now considering moving to another bank altogether. This is not the first time I’ve experienced such pathetic and downright unacceptable service from FNB and I refuse to put up with it any longer. FNB has made absolutely no effort to rectify their **** ups and as a result I’ve been the one to suffer.