VJ
Vanessa Jacobs-Pieterse
1 reviews | Active since Dec 2015
22 Dec 2015, 22:29
fnb pathetic service
I fill out more than one call back form on their website and everytime I get a sms that says an agent will call you back shortly.Nobody responded.Why do they have this service online if they don't call you back.I'm a loyal fnb customer but thinking of taking my banking to another bank.
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Replies (1)
FNB (First National Bank)'s replyOfficial
23 Dec 2015, 08:26Hello vanessa2513,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 836694.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 836694.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply23 Dec 2015, 08:26
Official
Hello vanessa2513,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 836694.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 836694.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)