SM
Selven M

1 reviews | Active since Nov 2010

25 Jan 2017, 09:20

FNB pathetic Service

<p>I requested a limit reduction on my Credit card on 18 January 2017 - to date the limit has not been reduced. Its strange when the bank wants to lend money they do it within a short space of time, but to reduce limits, they take their time, hoping clients change their mind - maybe!</p> <p>I am appalled at FNB's service and lack of attention to its clients need. I will close my accounts and move to a real bank.</p> <p> </p> <p>thanks</p> <p>Selven Moodley</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Jan 2017, 09:47
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)