PN
Prenessa N
1 reviews | Active since Mar 2015
21 Feb 2023, 11:21
FNB PATHETIC SERVICE
I have been paying for a loss of income policy for over a decade on my credit card. As at 1 December I have been unemployed. I submitted all my relevant documents in November, sent though another confirmation letter. Spoke to one *********** call center agent after another, the worst being a lady called Ntombi who was of absolutely no help and refused to let me speak to a team leader. Is this what FNB does? Take money and when its time to claim just run and hide????
Pathetic customer service, no follow ups, just bad banking practices.
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Prenessa N's updateReviewer Update
21 Feb 2023, 12:12Please can you explain to me how your apology benefits me? Is it going to give me back the time I spent calling, emailing and escalating for months? Are you going to reimburse me for the cost? Is it going to have any impact on the pathetic customer service I have received for months?
PN
Prenessa N's update21 Feb 2023, 12:12
Reviewer Update
Please can you explain to me how your apology benefits me? Is it going to give me back the time I spent calling, emailing and escalating for months? Are you going to reimburse me for the cost? Is it going to have any impact on the pathetic customer service I have received for months?