FNB Pathetic Service

I have app**** for COVID 19 relieve on my FNB Personal loan because my contract was terminated and I am without work. I am a personal trainer for an overseas company on a cruise ship in the USA and had to return back to SA. First the Covid 19 of FNB was not functional. After I managed to apply FNB Loans rejected my application. I app**** for relieve on my FNB Life insurance. They requested me to submit a termination letter which I did. It is now 8 weeks without any response. They do not answer their phones at all. 100 reference numbers and nothing. A consultant of FNB tried to assist as well as my branch manager and even they do not get feedback. I have never in my life seen this PATHETIC service. Not even employees get response from FNB Life. In the mean time I get notifications that my account is in arrears, but if they react to my requests this would have been solved. FNB advertise COVID Relive but that is non existing. I am going to cancel all accounts with FNB. My DAD is his life long a client of FNB and he is busy moving his accounts over to another bank. PATHETIC.