FNB Pathetic Service

On the 26th of April 2023 I deposited cash at FNB Melrose Arch at ATM***3 consisting of two separate deposits of R19,800. The first deposit was accepted and has been credited at about 16:20 to my account. For the second deposit of R19,800 I placed the cash in the machine which was counted and at the final step in the process there was an error my car was returned and I got a slip saying WE HAVE ENCOUNTERED A PROBLEM... this transaction failed at 16:26 and thereafter the machine got jammed. I went to ask for help inside the Branch and was asked to complete the forms. The woman in the branch informed me that the cash in the machine should be reconciled on Friday the 28th of April and the money should reflect in my account on the 2nd or 3rd of May.

It is now the 11th of May I have gone to the branch twice and it seems no one can help me. It is ridiculous. FNB has ****** money from me!! I want this matter resolved!!