FNB pathetic Service

I have been told my business account in a non-compliance state and need to upload documents which I did.

Got an email on the 2nd of November 2021 to complete a form since and submit a copy of my ID and proof of business address together with a completed form which I did on the 2nd of November 2021.

To this day, 10 November 2021, my account is still not active, called on Monday the 8th and was told it will be escalated for the hold to be removed and my reference is ***1, nothing happened.

Called on Tuesday the 11th and I was told where ever it was escalated to returned it saying it not in your department and they will now escalate to the correct department.

Called today the 10 of November and i am told it will be escalated again for the hold to be removed.

I have since been given numbers and forwarded which most of the time my call got disconnected and i needed to call again. see numbers below: *** ****** *** ***

All i need is for my account to be activated thats all, the initial response time on the query said its 24 hours and from the 2nd of November to date, the issue is still outstanding.

What a pathetic way of doing business and I should move my R10 out of FNB to another bank that will value me as a customer. Highly disappointed and frustrated