FNB - Pathetic response times and service delivery

Even after settling my debt with their appointed debt collection agencies, FNB refuses to provide me with settled/paid up letters. I am not sure if there is a prescribed number of requests that need to be submitted before they actually attempt to assist.

I have sent emails to the debt review email addresses listed which is an absolute waste of time, as nobody responds during the specified periods. When you call you end up spending almost 30 minutes on a call only to have no issues resolved.

They lack urgency in every sense of the word. I hope prospective clients visit this platform before moving accounts to FNB as the service is just absolutely **********.