FNB PATHETIC PRIVATE BANKING SERVICE

I have always been a loyal customer of FNB for many years, but Im am definitely considering changing banks after the pathetic service I have received as a Private Banking Client ( Which actually means nothing at FNB its just a title and they collect the banking fees every month but you get no special service as promised when you are upgraded to this package same service as a Gold card member). To start on the 28 December 2020 I made an enquiring via secure chat regarding a query I had with one of my linked accounts at 10.05am, after waiting for more than 15mins I disconnected only to receive a response at 10.28am I cannot be sitting online waiting for a response when I am supposed to have a dedicated banker by the name of Christopher Hanekom who is never available and to my understanding doesn't have a back up either if he is unavailabe. I have since spoken to someone 2 weeks ago who has advised they would follow up and get back to me to date no one from FNB has contacted me, I have been making all the calls. Yesterday the 06/01/2021 I called again and spoke to 2 consultants of which one advised the TURN AROUND time for feedback is 48 hours keeping in mind Im waiting almost 2 weeks for someone to contact me with a clear explanation ( she could not answer me as to why I had no feedback) Then she puts me through to another consultant who the promises to get my banker or someone to contact me and to date I still have not received feedback. It seems to me FNB takes their clients for a JOKE and what is important to us is clearly not important to them. After many years of been loyal to one bank and not getting back the same respect I think it is time for change and for me to move where EXCELLENT CUSTOMER SERVICE is taken serious.