WW
William W
1 reviews | Active since Jun 2016
10 May 2021, 10:43
FNB pathetic online service
The bad service from your online customer service is no surprise to me anymore. I received an unsatisfactory response from Salesh (retail service recovery). I have been notified to visit a branch to resolve my complaint. I was also told my son is over 18yo. I questioned the so-called investigation that took place and requested proof as FNB has my son's birth certificate on record. My son is infact 15yo. I am still waiting a further response from Salesh since 4 May 2021.
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Replies (1)WW
William W's updateReviewer Update
13 May 2021, 10:10***
This is still not resolved. Can your departments fix anything? I now can't do any transfers to the linked account. Emailing your recovery department is also useless. So much for how can we help you? Please start striving towards your punch line. Your service standard has really dropped over the years.
This is still not resolved. Can your departments fix anything? I now can't do any transfers to the linked account. Emailing your recovery department is also useless. So much for how can we help you? Please start striving towards your punch line. Your service standard has really dropped over the years.
WW
William W's update13 May 2021, 10:10
Reviewer Update
***
This is still not resolved. Can your departments fix anything? I now can't do any transfers to the linked account. Emailing your recovery department is also useless. So much for how can we help you? Please start striving towards your punch line. Your service standard has really dropped over the years.
This is still not resolved. Can your departments fix anything? I now can't do any transfers to the linked account. Emailing your recovery department is also useless. So much for how can we help you? Please start striving towards your punch line. Your service standard has really dropped over the years.