FNB PATHETIC LACK OF SERVICE

TWO PROBLEMS:1) I TRIED TO CONTACT FNB HOMELOANS STARTING LAST MONTH, TRIED TELEPHONICALLY AND EVEN SENT MORE THAN 10 EMAILS TO ASK FOR REPAYMENT HELP AS MY SALARY GOT CUT DUE TO THE CORONA EFFECT ON MY COMPANY.THEY REFUSED TO REPLY AT ALL, HEARD NOTHING FROM THEM THE LAST MONTH.PATHETIC!!!!AND THEY WERE QUICK TO DEDUCT A PAYMENT THIS WEEKEND. 2) THE INTEREST RATE DROPPED BY 2 BASE POINTS LATELY, THEY DID NOT APPLY THIS TO MY LATEST REPAYMENT, I ACTUALLY PAY MORE NOW!!!!HOW IS THIS

GET RID OF USELESS BEE ******S AND GET PEOPLE THAT ARE PROUD TO DELIVER PROPER BANKING SERVICES, THEN MAYBE THERE WOULD BE SOME SERVICE