FNB PATHETIC \HOW CAN WE HELP YOU\" THATS A LIE"

MY HUSBAND HAS TWO SMART SPEND LOANS WITH FNB, BOTH OF WHICH HAVE CPP(ACCOUNT PROTECTION PLAN) MY HUSBAND WAS RETRENCHED IN SEPTEMBER 2015, WE NOTIFIED FNB THEY THEN ASKED US TO SEND PROOF OF RETRENCHMENT TO [Email Removed] THEY RESPONDED SAYING THAT THE CLAIM WAS DECLINED WITHOUT STATING ANY REASON WHY IT HAS BEEN DECLINED, I WOULD LIKE TO KNOW WHY IT HAS BEEN DECLINED WHEN BOTH LOANS HAD CPP ON IT.<br> ALSO WHY DOES FNB KEEP DEBITING MY HUSBANDS FNB CHEQUE ACCOUNT WHEN WE HAVE NOTIFIED THEM THAT HE IS CURRENTLY RETRENCHED THOSE DEBIT ORDERS SHOULD BE CANCELLED AS THERE ARE NO FUNDS GOING THROUGH THE ACCOUNT HENCE IT'S ONLY CREATING A HUGER NEGATIVE BALANCE. THIS IS PATHETIC IT'S NOT ON AND I WOULD LIKE ANSWERS <br> <br> FNB HAS ALSO BEEN CONTACTING MY HUSBAND AFTER BUSINESS HOURS HOW MANY CALLS WILL FNB MAKE, IT DOESN'T MAKE SENSE HE HAS NO INCOME COMING IN AND IT DOESN'T MATTER WEATHER FNB CALLS 50 TIMES IN ONE WEEK OR ONE MONTH THE SITUATION HAS NOT CHANGED HE IS STILL UNEMPLOYED AND HARASSING HIM DAILY IS NOT GOING TO CHANGE HIS SITUATION