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JG
Jaco G

1 reviews | Active since Dec 2018

19 Dec 2018, 09:26

FNB - Pathetic Delivery Service

We opened a new business bank account at your Centurion Mall branch on the 21st of November 2018 and were told to expect delivery of our bank card within 3-5 working days.

Since the 24th of November we've been receiving sms messages on a daily basis stating delivery will take place before 17:00 on that day. 17:00 comes and goes but no delivery.

We've called a total of 4 times, having to wait on average 20 minutes for someone to answer but the situation has not changed at all.

It is now the 19th of December, almost an entire month after the account was opened and we are still waiting for the card to be delivered so we may start using our business bank account.

We are not based on pluto, delivery is not supposed to be an issue. This is entirely unacceptable service from a bank which we were planning on placing our business's funds in.

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Dec 2018, 12:53
Official
 
Good Day, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback. 

The reference number is ***NF. 

Regards 

Hello Peter Complaints Team 

*** (option one) 

JG
Jaco G's update05 Jan 2019, 22:12
Reviewer Update
FNB quickly responded to this complaint, confirming the terrible service and no shows by the courier driver and then ensured us that they would urgently find out what exactly went wrong and arrange for the delivery of the card. 17 Days later and our card has still not been delivered despite receiving an SMS each weekday confirming delivery before 17:00. If FNB cannot even deliver a business account card within a month, how on earth are businesses supposed to trust them with their finances? This is beyond pathetic service!
JG
Jaco G's update08 Jan 2019, 19:04
Reviewer Update
After more than a month, our card was finally delivered today. The courier said he is helping out as the usual courier guy does not know what he is doing.