WW
William W
1 reviews | Active since Jun 2016
04 Sept 2026, 16:16
FNB Pathetic Deceased Estate department.
FNB deceased estate department provide the most pathetic service I have ever experience. I went in my branch at Canal Walk Cape Town. Provided all the necessary documentation to open an estate late account. Anele at the branch provided confirmation letter and said to give authorisation 48h. It has been 3 visits to the branch and I witness Anele the agent speaking to the deceasdd department to establish which documents are missing. He uploads it again and they mess up again to send me requests for outstanding documents. This is seriously pathetic service and I have been banking with this bank all my life.
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William W's updateReviewer Update
15 Sept 2026, 13:55Your service pathetic. What is the use of coming in 3 times to the branch to still have the Deceased department still harassing me for outstanding documents. You people know how to waste a person's time and money. I need someone to contact me to understand what is missing after I have been at the branch 3 times to produce all the documents. This is clearly not a branch issue but a Deceased estate department issue.. What a joke
WW
William W's update15 Sept 2026, 13:55
Reviewer Update
Your service pathetic. What is the use of coming in 3 times to the branch to still have the Deceased department still harassing me for outstanding documents. You people know how to waste a person's time and money. I need someone to contact me to understand what is missing after I have been at the branch 3 times to produce all the documents. This is clearly not a branch issue but a Deceased estate department issue.. What a joke