FNB, PATHETIC CUSTUMER SERVICE

Good day,

This will be my second review regarding how pathetic FNB service is. If transferred a large amount of money from FNB to FNB but in the wrong account number. I submitted the correct form and received my reference number what a mission!

2 days later. NO communication NO updates. How can you run a business without this? I called and was escalated from department to department, finally, I got to someone that could assist me. They told me that I need to send a mail with my queries to *** with the reference no. I asked them, OK what's their telephone number? Sorry, they don't have a contact number.... ***.

I mailed them on 11H13 asking that I need an update (No reply) I mailed them again on 12H06 (Still no reply) *** is going on? FNB just don't care about their customers.

All agents from FNB told me that it will take 7 to 10 business days to resolve my situation. OK so what you telling me is it's going to take 7 to 10 days to search an account number, call the person, and tell them, Listen the money in your account is not yours and it needs to be reversed. Come on we live in a world where robots taking over human's work.

Please I need feedback. Oh, it's weekend, Nobody is working over weekends.... Again ***?

Regards,