FNB PATHETIC CUSTOMER SERVICES!!!

On 24 Dec 14 my wife purchased two British Airways domestic return tickets from JHB to CTN on the Travel Start website she used my FNB Card which amounted to R 3300,58. She purchased the airline tickets for my folks but I was not aware re the transaction.<br> <br> I received a call from the FNB ***** Division, stating that they picked up suspicious activity on my card asking if I purchased airline tickets. I notified FNB ***** Division to STOP the transaction and mark it as ********** as i was not aware.<br> <br> My wife told my parents to the British Airways Desk at JHB Airport give them the ref number of the transaction and pick up the tickets. As i STOPPED the transaction my folks was notified the payment was pending. Nevertheless my mother paid for the tickets with the same ref number with her credit card.<br> <br> The money for the transaction was not paid back to me as it was being withheld & pending. 3 days later after receiving no calls from FNB they processed the transaction even though I told them to STOP it and flagging it as *****.<br> <br> I lodged a formal dispute submitted all documents and have not received a word from them since.<br> <br> Please see my REF: *** for the dispute.<br> <br> <br> <br> <br> <br>