FNB Pathetic customer service

Insure Platinum Life has ********ly debited my account and its not a first, so i contacted FNB via secure chat and spoke to a lady named Fikiswa Luhabe, she was utterly rude and did not hesitate to close the call before i could finish with my query.basically most of FNB's customer service staff has a i don't care attitude whereas their LOGO says how can we help you.during this time of epidemic we do not need customer service agents giving us clients attitude whereas all we need is assistance, FNB needs to improve on their customer service s****s.