FNB Pathetic Customer Service

FNB's service is beyond below standard! A missing payment that was reported has so far taken 15 working days (3 weeks) and still not resolved, after a confirmed turn around time of 7 working days. I have had to make phone calls in order to find out the progress and their admin department that processes the query do not have phones .... technology savvy ban**** After my 3rd week of calling I have now been told that incorrect information was provided to the admin department by the premier banking department and the process needs to start again. Well done FNB!