JP
Jomar P
1 reviews | Active since Feb 2020
14 Feb 2021, 19:39
FNB Pathetic Customer service and security
Money was ****** out of my account last week Saturday. How is it possible that fnb can allow transactions without the otp being provided on ones account! When you call in your being transferred from one person to another without getting any feedback! I want my money back or taking this matter further!
Helpful (0)
Replies (3)0
Replies (3)JP
Jomar P's updateReviewer Update
17 Feb 2021, 08:53So after spending 30min on the phone with a Kevin, Darren & Shaun i was advised that the money was paid back into my son’s account on the 10th of February however no funds are available! How long does it take for funds to reflect! According to Shaun the money is reflecting on the ***** accounts system but nothing in my son’s account!! I have been transferred from 1 department to the other without success!! Fnb is not paying for my airtime! Please get competent people to work for you!!! I want answers and my money back today!! ***
JP
Jomar P's update17 Feb 2021, 08:53
Reviewer Update
So after spending 30min on the phone with a Kevin, Darren & Shaun i was advised that the money was paid back into my son’s account on the 10th of February however no funds are available! How long does it take for funds to reflect! According to Shaun the money is reflecting on the ***** accounts system but nothing in my son’s account!! I have been transferred from 1 department to the other without success!! Fnb is not paying for my airtime! Please get competent people to work for you!!! I want answers and my money back today!! ***
JP
Jomar P's updateReviewer Update
17 Feb 2021, 09:03Called customer service and spoke to Celiwe. Awesome lady, with an awesome personality that assisted me. She will make sure i get feedback and assistance to finalise the matter. Keep up the good work hun. People like you make a huge difference.
JP
Jomar P's update17 Feb 2021, 09:03
Reviewer Update
Called customer service and spoke to Celiwe. Awesome lady, with an awesome personality that assisted me. She will make sure i get feedback and assistance to finalise the matter. Keep up the good work hun. People like you make a huge difference.
JP
Jomar P's updateReviewer Update
17 Feb 2021, 11:28Thank you Nthabisng from the Debit card ***** department and Celiwe from Customer Service for your awesome services! You ladies rock! Keep up the good work!
JP
Jomar P's update17 Feb 2021, 11:28
Reviewer Update
Thank you Nthabisng from the Debit card ***** department and Celiwe from Customer Service for your awesome services! You ladies rock! Keep up the good work!