FNB - Pathetic Customer Service

I have paid up my loan more than 25 business working days and I have not received my paid up letter. I have dealt with a consultant Ray (Mzansi FNB) who does not reply to emails nor does he want to escalate or provide me with any contact details to further this complaint. He is rude and has been ignoring me since my request.

This company customer service is pathetic and they do not help you when needed. Rather stay away from them because they will call you 100 times to pay but once paid it's you on your own..

I NEED MY PAID UP LETTER FOR CRYING OUT LOUD and I will not be dealing with this bank anymore going forward.

To think I have been a customer of yours for 20years but have received such terrible service