FNB Pathetic Customer Service

I have an overdraft which i am trying to find out how i can make a payment on it. I called one number, which informed me it was under debt review and directed me to another number. This contact then informed me that the over draft was terminated from debt review and that i need to contact collections. I contacted collections who then informed me again its under debt review. I was transferred between 3 different numbers who sent me in circles and not one was able to help me. I went onto my app to try and chat to someone to help and even provided the 3 numbers which i was informed to call who all sent me in circles. This agent i was chatting to then just gave me the same damn numbers i just provided him with and told him sent me in circles. FNB i have an overdraft on which i would like to make monthly payments on but a single person is able to help me with. How can NOBODY in your damn contact centres assist me and instead just send me in a continuous circle. Please just let me know who i can call, get an account number to where i can make monthly payments so that i can start paying off my overdraft. Or is this a trick to ensure that i cannot ever pay off my overdraft and keep me in your debt for an extended period. Honestly this is completely disgusting and the worst experience i have ever had in customer service. Just give me a damn number to contact who can help me with that and who WILL NOT SEND ME IN CIRCLES!!!!!!!!