AG
Anitha G
1 reviews | Active since Jun 2018
30 Sept 2019, 16:30
FNB pathetic customer service.
Pathetic service from FNB homeloans. Constantly putting us through to people who cut the calls. Spent entire day on the phone with them. Even used up all our air time on both our cell phones.. Then tried from my landline as well. The guy Kenny cuts our call. Such pathetic service for a simple request to get a copy of a title deed. Further to this such unprofessional behavior noted from the background...people laughing and shouting.
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Replies (1)FNB (First National Bank)'s replyOfficial
30 Sept 2019, 16:52Good day Anitha Gopalsamy,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply30 Sept 2019, 16:52
Official
Good day Anitha Gopalsamy,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
