FNB pathetic customer service

I have 2 complaints that I need assistance with. 1) I called to report an unauthorised transactions on 17th June 2018 and cancelled the credit card. I recieved an sms with my ref nr I was also told that this will take 7 days to be investigated, its almost a month and nothing happened. I can see that the amount was debited on the same day and credited again? Also didnt recieve my new credit card. If this is what FNB calls customer service I will close my accounts and arrange for my sallary to be paid in to another bank account and I will also close my wifes account and kids accounts 2) On the 29th of June I went to the FNB slow launch at OR Tambo when the lady asked for my card I asked if there will be any cost. She said there is no cost for using the slow launch. I saw an amount of R500 went through my account and than R250 paid back. If I knew there is cost I would not go there. I was tired and wanted to rest before my flight. I was not even 30 minutes there. I want the money paid back to me.