JC
Joshua C

1 reviews | Active since Mar 2017

08 Mar 2017, 15:47

FNB Pathetic Credit Card Application

<p>I app**** for a credit card a month ago and was told that I shall get notification within a couple days about the application progress. Since that day I have to physically go into the bank and call the application department daily to get updates . Each time I make contact I get told thank you we have all your documents then when I call a couple days I find out a document is missing then the conversation goes back forth because their staff will not have linked my documents to my application.So I called on Friday 3March and told all is well then I called today and found out that an incorrect document was uploaded to my application . </p> <p> </p> <p>I am honestly fed up with the pathetic service are the FNB staff educated enough to know how to link documents to applications ? Is the system efficient because today it clears me then a couple days later it says incomplete !!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Mar 2017, 10:38
Official

Good day Mr. mafadza

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***