VR
Ver R

1 reviews | Active since Mar 2009

21 Aug 2017, 10:08

FNB - PATHETIC - CHANGE TO ANOTHER BANK A.S.A.P

Pay and Clear now has never worked on my online banking. I spent almost 30 minutes on the line (30 minutes of my life) and NOTHING WAS RESOLVED. I find it pathetic to say the least. *********** consultants at call centre for Private Clients Suite. Why does it take 3 days for payments to other banks to clear ONLY WITH FNB? IS IT TO MAKE MONEY OF CLIENTS MONEY - WHERE DOES THE TRANSFERS GO FOR 3 DAYS - PROBABLY HANGING IN AN FNB INTEREST BEARING ACCOUNT, NOT FOR THE BENEFIT OF THE CLIENT BUT FOR FNB!!!! Well that's my assumption, so irritated and frustrated at this pathetic BANK! I MUST SWITCH!!!! BTW, when I do a payment (normal) from ABSA is reflects within 1 business day!!!!! Pay and Clear works 100% and immediately! That is my experience. REALLY, FNB, SO MUCH DISAPPOINTMENT AS A PRIVATE CLIENT AND A CLIENT WITH YOU SINCE 1996!!!!!!!!!!!!!!! You don't have to say anything, listed to the recording of MY call to the private clients' suite, today, at about after 9!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Aug 2017, 11:21
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)