FNB pathetic bank

I have received the worse service ever from FNB today. Firstly this morning i went to Gansbaai to purchase a caravan of R20000. I couldn't pay the person, because the app kept giving errors. Out of desperation i went to an internet cafe and increased my limits on my card withdrawals on my two accounts. I withdraw the money and paid for the caravan., as the nearest branch was nearly 100km away. Later the afternoon i get a call from a very ****y fnb representative. He strongly dissadvised me from using a internet cafe. Tonight i tried using my card for groceries only to hear it has been blocked for some KYC nonsense. They need some FICA DOCS. This is absolutely pathetic. I will change banks tomorrow. Worse bank ever....