FNB Pathetic Bank!

Pathetic!

Been a customer with this bank for more than 12 years, and sadly i used to be a staff member myself.

So as of late apparently as consumers we need to be in constant communication with credit bureaus to update our own payment history.

In November of 2019 i had found that a loan account of mine has not been updated for two months and now had an arrears on my credit profile(after being paid of course). It took some doing to get it rectified. Phoned my beloved fnb to solve this problem ,however after numerous efforts via email and telephone, a complaint to be logged and eventually just giving up on the bank i logged a dispute with the credit bureaus and it was seen to and rectified in a matter of days. (after no resolution for more than 3 weeks with fnb).

Today not even a 2 months later here we are again... in Arrears!!! (After paying by means of their own debit order of course) they don't see it fit for them to update my payment history with the relevant bureas. After quite some time on the phone and holding, i get told that it would take approx 45 working days for them to fix the problem. my credit scoring has been affected in the mean time and has dropped as a result of what the consultant now makes my problem. as i now have to have to do their job for them (as if i dont pay for their services) by updating my own payment history with bureaus.

The service i received is beyond pathetic and this, not once but twice.... will now force me to leave this bank and i will most certainly tell each and every member of my family and friends to take their business elsewhere.

Disgruntled consumer