FNB Pathetic as always

Funds were transferred from fnb to my fnb account Thursdays at 11pm. till now the funds have not cleared into my account!!!!. I hear apparently the funds are sitting in a suspense account and the sender needs to authorise the payment. WHAT F BS is that. i have transferred 100's of thousands of Rands, there are certain protocols for authentication like otp and APP authorisation. Now this suspense account BS is too much. The sender confirmed at 1pm today and said it will take an hour, till now which is 4pm the funds are not in!!!!!! Instead of the F bank calling the sender(which shows customer service) they just keep the money in the suspense account until beneficiary and sender have a major argument about the funds then after a few days have to call the bank to find out what has happened , then get told the sender must call to release their money which they approved!!!!!!! this is pathetic!!!!! Guess that's the reason people are moving to Capitec and Tyme Bank!!! Catch a wake up and focus on your customer service!!!!! And we will get an automated response saying we apologise for any inconvenience caused!