FNB PATHETIC AND ***********

I have app**** for a credit facility with FNB, the application was INITIALLY approved in principle, I submitted all my requisite documents including an ITA34, the matter went back and forward for EIGHT SOLID WEEKS as the credit department displayed complete lack of care and incompetence and could not accuratley assess my income and affordability despite having my ITA34 form, Bank statements, Salary advices for 6 months and letters from my HR Department???? This is completely and utterly disgraceful and unprofessional.

None the less, I was advised several times (I have the recorded telephonic conversations!) that the credit limit increase was approved and will be loaded in 3-5 working days, After doing follow- ups, Another query was raised by your credit department and the application was AGAIN PENDED. THIS WENT ON FOR 8 WEEKS!

Finally, we agreed that only my basic salary will be used to define the limit increase a new quote was generated, I was again informed that it was APPROVED and the credit department will load the limit in 3 - 5 working days. AFTER the requisite time period, I did another follow up and was again informed that the credit department now declined the application because THEY WANTED TO USE MY OLD BASIC SALARY BEFORE THE INCREASE WAS AWARDED???

SEVERAL AMENDED QUOTES LATER AND 100 PHONE CALLS AND EMAILS, ALL IN VAIN. YOUR BEHAVIOUR HAS LED ME TO BELIEVE THAT YOUR CREDIT DEPARTMENT IS PURELY *********** AND HAS NO ETHICAL BUSINESS VALUE.

I HAVE NEVER IN MY LIFE WITNESSED SUCH *********** AND UNPROFESSIONAL BEHAVIOUR FROM A REGISTERED CREDIT PROVIDER!!! YOU HAVE NOT HELPED ME IN ANY WAY. YOU HAVE ONLY WASTED 8 WEEKS OF MY TIME WITH FALSE PROMISES AND PATHETIC *********** BEHAVIOUR AND NOT TO MENTION POOR SERVICE DELIVERY TO A CLIENT.

YOUR SLOGAN, HOW CAN WE HELP YOU? IS NOTHING SHORT OF MISLEADING THE PUBLIC, AS YOU HAVE REFUSED TO HELP ME IN ANY WAY! YOU HAVE NOT HANDLED OUR BUSINESS RELATIONSHIP RESPECTFULLY OR COMPETENTLY.

I REGRET EVER MOVING OVER TO FNB AND WILL NEVER EVER ADVISE ANY PERSON (BE HE/SHE A PROFESSIONAL OR NOT ) TO EVER SELECT FNB AS THEIR CREDIT PROVIDING BANK. I HAVE PUT MY TRUST IN YOU AND YOU HAVE **** TO ME AND FAILED ME TIME AND TIME AGAIN.