FNB - pathetic and frustrating

Why does FNB employ idiots? This morning, at 07:48, I received a call to my cell from the number *** (I'm giving the number so that FNB can check). I missed the call, so immediately phoned back. And what do I get - a badly formatted message, clearly edited (with the welcome, then a crackle, then the rest of the message), which tells me that the number is only available from 8am. Strike 1 against FNB. Then I received a 'voice message', dialled 132 to listen, and received a nonsensical message, giving FNB's FSP number and little else, and a 'Press 1 to repeat'. I pressed 1 and got the message 'that key has no function'. If this is not FNB, or some spam operator, then I apologise to FNB. But, based on previous experience of FNB, I strongly suspect that, once again, FNB has let loose on their systems some idiots who do not think out issues and TEST them before unleashing them on frustrated clients