FNB PATHETIC

My husband received an sms on the 8 Jan 2019 regarding a card transaction of R400 to Gigi Interiors of some sort and we have not purchased anything from this company on that day at 3:00am in the morning. When he went into the bank they advised him to fill out a form and email it to them on the 8th Jan on the 09th of Jan I called FNB and asked them to call my husband back regarding this. They said they will look into it and get back to him. FUrther to this he had a balance of R107 in his account when this R400 went off they let the amount through which then put him in a negative figure he cannot transfer any money into that account because it will clear up the negative this month is a long month and we are really upset that FNB is behaving this way and further to that he gets charged an additional R96 for honoring the same payment! THIS IS BULL****!

We want that money refunded back into our account and to remove the negative amount.