FN
Freddie N

1 reviews | Active since Nov 2016

29 Oct 2016, 15:47

FNB Pathetic

<p>Im disgusted in FNB as a premier client, i had a incident yesterday with a *****ulant transaction on my account.. when i called FNB u on hold for an hour to get through eventualy when you do get through you get cut off, so for the 24hr premier bankers, secondly i tried the secure chat chat on my app, boy only discovered that its a preloaded text messages al it says is how can we help after the second response ive just logged off because FNB is putting us under false pretences, iv send premier bank a email still today im waiting for response. first thing on monday i will switch to another bank. even FNB tells me i only hv an easy account but not a premier banker.. FNB unproffesional i dont think they will handle my accounts </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Oct 2016, 09:28
Official

Good Day Mr Le Grange,

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)