FNB password reset does not work on the app!!!

I have changed my phone twice this year, same bad experience. Did a password reset on the app, entered the OTP. Tried to log in with the new password (Copy & Paste) just to make sure. It always fails with the new password. Sync your services!

Why have a password reset that does not work. Spent 30 minutes on a call and now I have to visit a branch because my card and pin is blocked.

Who will reimburse my airtime and petrol costs?

Not the first time getting feedback from other people that you might as well visit the branch to change your password. It seems the only working solution is to change your password on fnb.co.za. Remove password reset on the app, if it does not work!!!