FNB PASSPORT SERVICE SUCKS

I app**** through FNB HOME AFFAIRS for a new Passport at their branch in 47 Pixley ka Isaka street in the CBD of Johannesburg. When I arrived at the same branch to collect my Passport the branch was closed down they never informed me about their closing. The car guard in the road told me they moved to Main road in Johannesburg. Arriving there the FNB information dedk told me no they don't render the Home Affairs service any more I now have to go to the HOME AFFAIRS OFFICES IN HARRISON/PLAIN str. for collection. I went there and was told to sit in a que eith hundreds of people quing infront of me........ I specifically made use of the FNB service provided to apply for my passport so that I didn't need to take a days leave to que at any Home Affairs. I paid for this service via FNB and after months I still sit without a Passport and now don't know where or how to collect it.

This is not acceptable!

I will go so far as to contact the Umbutsman Of FNB