FNB PASSING THE BUCK TO SERVICE PROVIDERS

Hi Harvey,

Please note that I am very busy and do not wait around for phone calls all day and yesterday I was driving to and from Witbank and I do not take calls while driving. I do not accept this apology as my policy is with FNB, meaning that I am a client of FNB, and I have NO link to First Assist, or any of your service providers for that matter. Kindly note that it is not any fault of mine that you received substandandard service from your service provider. They need to apologize to you. My policy is your SLA with me, your attention should be there instead of blame shifting. Your colleague Soubeka and his manager still, till date refuse to apologise for having a lack of customer service, softskills or at the least, empathy for their clients. I have since date sent numerous emails requesting a letter of no claim from Soubeka and requested to cancel my policy till date have not received any feedback on this, I have sent numerous emails to him that he has not responded to. It is clear to me that you are from the apology department as you are the only one who has apologized, probably well versed too. What I would like from you now, is to send me all the recordings of my calls to your establishment as well as a letter of no claim, and my policy officially cancelled. I do not want anymore calls and emails from an establishment that refuses to take responsibility for their actions, and putrid service.

Kelly King