FNB passing the buck

FNB passing the buck. Last week I bought R500 prepaid electricity for a tshwane meter like I have been doing for 18months. This time I got a 16 digit number and not 20 as normal. Reached out to FNB and they simple said I must take it up with Tshwane. I did not buy from Tshwane. I bought from FNB...