FNB pass the buck

Ref ***NF. I am absolutely dumbstruck by FNB's response to my query/claim. Apparently the claim has reached a deadlock and they deemed it as resolved and complaint closed. FNB dragged this query since September 2020.FNB never took my complaint and claim serious. I have given them ALL the information they needed and the audacity to say they will not entertain this matter futher. What an insult!!! On top of it that i must consult the banking ombudsman. That means waiting another 2-3 months for a reply. Why can FNB not admit that they messed up.They should actually change their motto..How can we help you? to ...I don't want to help. They messed up with my claim and after many phone calls,emails they did still did not help. It not my fault that this claim reach a deadlock status and now they want to pass the buck to the ombudsman. Audacity. I intent to close my account and advise many friends not to have any dealings with FNB.I had other unpleasant experiences with them as well.Regards