1 reviews | Active since Dec 2011
FNB partnering with dodgey payment gateways and merchants
We requested a reversal of funds for a goods not received in June. Subsequent to our emails, the merchant site has been taken down and we were asked to visit SAPS and create a ***** case, After doing everything asked, we have now been sent from one department to another, which has no inbound number to call and give a 10 day email turnaround. Its now 22 November (5 months later) and we are still getting the run around. We now have a reference with ***, but no communications in 2 weeks.
FNB need a faster turnaround in communicating with their clients as well as walk in or call in facilities.
I need to flag Master Card / VISA regarding FNB and how they vetor FICA payment gateways and seems to have no recourse when things fail. They dont seem interested in their clients at all. I havent even explained the situation to anyone at FNB as no department will acknowledge the emails I have sent as categorised for their department.
Be Carefull when paying online with FNB cards! I would advise not using FNB at all!
No one has yet contacted me in the 5 days that have past, or is this also a standard 10 day window I need to be patient for ?. This is the reason for me displaying this on Hellopeter as its impossible to get hold of someone or email a request for FNB to get hold of me. I challenge you to email your own departments of *** and *** and receive anything else but an automated reply with a reference number.
I am yet to get anywhere further in trying to revers funds for goods not received. My challenge is getting any department to answer me.
Please reply with how I can call in, what number to dial as each attempt has left FNB saying that the department I need to reach is only and email bound service and no call in service.
I have asked where I can walk in to see someone with the same response.
What does one do when FNB simply does not communicate with their clients ?
Hellopeter RANKS FNB as #7 in banking, thats shocking. ! This channel should be a serious warning about your departments that dont function. There are other clients who dont even waste time trying and simply leave! Look after your customers, its a basic service one expects.
Im beyond even wanting my intital call resolved, but trying to convince myself if FNB is worthy of my continued business and personal loyalty that I have given over the last 30+ years
No one has yet contacted me in the 5 days that have past, or is this also a standard 10 day window I need to be patient for ?. This is the reason for me displaying this on Hellopeter as its impossible to get hold of someone or email a request for FNB to get hold of me. I challenge you to email your own departments of *** and *** and receive anything else but an automated reply with a reference number.
I am yet to get anywhere further in trying to revers funds for goods not received. My challenge is getting any department to answer me.
Please reply with how I can call in, what number to dial as each attempt has left FNB saying that the department I need to reach is only and email bound service and no call in service.
I have asked where I can walk in to see someone with the same response.
What does one do when FNB simply does not communicate with their clients ?
Hellopeter RANKS FNB as #7 in banking, thats shocking. ! This channel should be a serious warning about your departments that dont function. There are other clients who dont even waste time trying and simply leave! Look after your customers, its a basic service one expects.
Im beyond even wanting my intital call resolved, but trying to convince myself if FNB is worthy of my continued business and personal loyalty that I have given over the last 30+ years