FNB Partner Breach of Privacy & Security – The Fun Company Menlyn

I am writing to formally lodge a complaint regarding the failure of FNB to ensure that its business partners adhere to safe and professional service agreements. On 3 May 2026, at The Fun Company (Menlyn Park), I attempted to utilize a promotion via the FNB App. The manager on duty refused to honor the promotion unless I handed over my unlocked personal mobile phone for them to manually operate. This is a direct violation of basic digital security and my right to privacy under POPIA. FNB’s own protocols (such as those for the Entertainer or eBucks partners) typically involve the merchant providing a PIN or scanning a code—never taking physical possession of a customer's unlocked device. My concerns are as follows: Failure of Oversight: FNB promotes these partnerships as a benefit to customers, yet The Fun Company is using this agreement to force customers into a massive security risk. Breach of Service Agreement: Because I refused to hand over my sensitive financial data (my phone), the partner refused to honor the FNB promotion. FNB has effectively failed to provide the benefit promised in our banking agreement. Lack of Support: Despite a formal complaint sent to The Fun Company, they have remained silent. I expect FNB to hold their partners to a standard that doesn't compromise their clients' data security. As an FNB customer, I rely on your app for its security. To have a partner demand I hand that security away just to redeem a voucher is unacceptable. I request that FNB investigates the redemption training at this branch and provides a formal response on how you intend to protect your customers from such intrusive demands by your partners. Transaction Details: Location: The Fun Company, Menlyn Park Date: 3 May 2026 Receipt #: 129981