FNB parter with ********s at the cost of their clients

I discovered two small transactions on my bank statement of R10 and R20. The date coinside with a purchase I recalled. I went to the branch but was informed that they can't help, phone the ***** line which I did. The ***** line refused to log a query without canceling the bank card (which is still in my possession and no other transactions was done since). Replacement cost for the card R150!!! I did not want the "tap" function on my account for this very reason, but was refused by FNB. Conclusion: FNB makes more profit out of their clients than the ********s.