1 reviews | Active since Mar 2020
FNB PART OF THE SYNDICATE OF GUN POINTS TAKING LUMPSUM WITHDRAWALS
On the 26 February 2020 I went to FNB - Northgate to withdraw money lump-sum of R33 000. Walking out I was ****** in the Northgate Mall parking at a gun point. I went back to the bank in shock and demanded to see the footage but was told to open a case- I did but knowing our Police system is a hopeless system. The reason being as I was in the que there was an man in front of me who withdrew R10 000 plus odds, then I came with R33 000 in which there was a delay mentioned by Busisiwe - the teller which in the interim the guy who ****** me showed up according to the police report. Then she proceed to do my transaction which she then told me that she will be giving me R200 worth R20 000 and R100 worth R13 000( which I dont why cause the machine counted or will count the money) which I really asked FNB if this is part of training to announce the clients and expose people like me to the syndicate. I was told by the bank investigate Mr De Villiers that its 8 years they are fighting this crime meaning the bank is well aware of these incidents yet they are there one exposing people like me to crime. I want FNB to pay me back as if not that they told everyone who was in the withdrawal area to know how much I withdrew. If I was given the money in the bag without loudly announcing how much I withdrew? I could have died then what? I was received back by the rude manager Portia who didn't even care of what happened but was very defensive of the tellers. I have been promised feedback and up until now no written feedback or rather they had no interest in giving me feedback. I had to revisit the branch after numerous emails and calls and empty promises from Casper the manager on the 26 March 2020 and the legal team. Upon my revist I was informed by Casper that FNB will not pay me as they are not responsible????????#FNB TRAIN TELLERS TO EXPOSE US TO ****S THEN FNB ARE PART OF THE SYNDICATE THEY ARE ****S IF THEY CANNOT JUDGE THE MATTER WITH ALL FAIRNESS. I WANT MY MONEY. THEY ARE ******** WHO REALLY CARE ABOUT WHAT WE BRING BUT DO NO ACKNOWLEDGE THAT THEY MESSED UP? I WAS NOT OFFERED TO TAKE THEM MONEY FROM THE BULK TELLER? INSTEAD EVERYONE WAS TOLD HOW MUCH IM CARRYING? WHEN MY MONEY WAS GONE I WAS THEN TAKEN TO THE PRIVATE TELLER????
I have asked two simple questions which you have not bothered to answer
1.Are you tellers trained to announce clients money since my money was announced?
For the 55 times this question is not address or touched by FNB ***** team/legal team or decision makers that feels I'm just an idiot that went to the bank to give away R35 000 to ****s, together with my all my belongs.
Casper the manager at Northgate mall confirmed that they are not trained to do so then I asked why did Busisiwe Khumalo announced my money? NO ANSWER TO THAT QUESTION
The same teller announced the money of the gentle man in-front of me whom withdrew R10 000 plus odd rands???
2. What training are the tellers given ( knowing about this kinds of crimes) - what happens to non disclosure policies???
WHY ARE YOU NOT HONEST AND TRANSPARENT???????????????????
The lady that call me today 03 April 2020 I asked why this is not address, she also could not respond?
MEANING IF I WAS PART OF THE SYNDICATE I WOULD HAVE ALSO ALERTED MEMBERS TO BE ON THE LOOK OUT FOR THE MAN WHO WITHDREW R10 000?
WHO WILL BE RESPONSIBLE FOR THE LOSS THE CLIENT?
DEFINITELY NOT BUSISIWE KHUMALO AS SHE WAS DOING HER JOB - PUTTING CUSTOMERS AT RISK BY ANNOUNCING THEIR MONEY????
FNB AND BUSSIWE KHUMALO ARE CLEAR FROM THIS MATTER AND THEY ARE NOT PART OF IT!!!
THEN MY CONCLUSION FNB DOES TRAIN THEIR STAFF TO EXPOSE THEM TO *****S AND NOT TO BE BLAMED
WORSE THERE IS NO TRUTH IN THE STAFF
The sales manager( Xolisi not sure of his correct name) on the 26 February confirmed that FNB footages DO NOT have audio???? As I wanted the footage of what transpired and also of how Portia one of the managers treated me?
Today I am told that their footages have audio hence the conclusion of my case that their staff did not announce my money????
Clap for yourself FNB?????????????????????????????????????????????
Clearly you have all signed a mandate to rule with lies!!! NOT sure who to believe????
I lost R33 000
R2100 that I had cash in bag
Passport
License
Sunglass R2500
Make up R500 under stated actually
Original car papers for my Swaziland car
My polo bag R2000
Upon all these I almost lost my life because of the teller that you are protecting?????
I'm sick to my bones!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I have asked two simple questions which you have not bothered to answer
1.Are you tellers trained to announce clients money since my money was announced?
For the 55 times this question is not address or touched by FNB ***** team/legal team or decision makers that feels I'm just an idiot that went to the bank to give away R35 000 to ****s, together with my all my belongs.
Casper the manager at Northgate mall confirmed that they are not trained to do so then I asked why did Busisiwe Khumalo announced my money? NO ANSWER TO THAT QUESTION
The same teller announced the money of the gentle man in-front of me whom withdrew R10 000 plus odd rands???
2. What training are the tellers given ( knowing about this kinds of crimes) - what happens to non disclosure policies???
WHY ARE YOU NOT HONEST AND TRANSPARENT???????????????????
The lady that call me today 03 April 2020 I asked why this is not address, she also could not respond?
MEANING IF I WAS PART OF THE SYNDICATE I WOULD HAVE ALSO ALERTED MEMBERS TO BE ON THE LOOK OUT FOR THE MAN WHO WITHDREW R10 000?
WHO WILL BE RESPONSIBLE FOR THE LOSS THE CLIENT?
DEFINITELY NOT BUSISIWE KHUMALO AS SHE WAS DOING HER JOB - PUTTING CUSTOMERS AT RISK BY ANNOUNCING THEIR MONEY????
FNB AND BUSSIWE KHUMALO ARE CLEAR FROM THIS MATTER AND THEY ARE NOT PART OF IT!!!
THEN MY CONCLUSION FNB DOES TRAIN THEIR STAFF TO EXPOSE THEM TO *****S AND NOT TO BE BLAMED
WORSE THERE IS NO TRUTH IN THE STAFF
The sales manager( Xolisi not sure of his correct name) on the 26 February confirmed that FNB footages DO NOT have audio???? As I wanted the footage of what transpired and also of how Portia one of the managers treated me?
Today I am told that their footages have audio hence the conclusion of my case that their staff did not announce my money????
Clap for yourself FNB?????????????????????????????????????????????
Clearly you have all signed a mandate to rule with lies!!! NOT sure who to believe????
I lost R33 000
R2100 that I had cash in bag
Passport
License
Sunglass R2500
Make up R500 under stated actually
Original car papers for my Swaziland car
My polo bag R2000
Upon all these I almost lost my life because of the teller that you are protecting?????
I'm sick to my bones!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!