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sibusiso N

1 reviews | Active since Nov 2015

25 Jan 2023, 12:58

FNB painful services

Is painful to an FNB customer, I have been experiencing issues that they don't resolve one after the other. This morning I went to the mall of Africa branch to seek assistance with my online banking, at the branch I had to wait for +5mins before they could assist and I was number one on the line, I explained to the lady what I needed assistance with she advised me to wait aside next to the computers a gentleman on that area will come assist me. The gentleman saw me waiting for him he never reached out and he walked out without any explanation to assist people in the atm. I went back to lady at the door asked again if I will get help she told me the guy who just walked out suppose assist me. I waited for the guy he came back I approached him and asked for help he rep**** system is down no explanation and he walked off and never got help. FNB customer services is not working.

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sibusiso N's update25 Jan 2023, 13:16
Reviewer Update
2. Ref#YUV-***6, logged this issue at the Lambton 26 November 2022. I had withdrew cash R960 and I didn't receive the money from Atm and recipient reflected withdrawal was not successful but the money in my account was deducted, I have been following up with this via the secure chat since first week of December 2022 I have been told different stories by FNB agents and they keep saying they have escalated but I never gotten feedback of any of the escalations. Theast agent I spoke to told me I need to go to the FNB Lambton branch that is the only way I will get assistance. I DO NOT HAVE Time AND MONEY TO DRIVE THERE TILL TO DATE I HAVE NOT RECEIVED MY REFUND.