FNB pain

You guys created the premier account just to charge a ludicrous account fee, you don't get any service benefits. I went to the branch in Montana yesterday to get statements but ended up standing in the queue for over an hour without even getting to go IN, I then tried the call center but the AI voice recognition gatekeeper stopped me from getting to speak to anyone. I eventually get through to someone from my "Team of bankers" ,what a joke, they tell me they can't send me verified statements or update my statement cycle and that I need to go to the branch. With the secure contact you are always number 2000 in queue and when you DO get through to someone they tell you to go to the branch. I don't want to go to the branch that's why I took up this premier offering. You don't even offer favorable rates, I have all my accounts and credit with you and you charge me fat interest on all of them. I used to love banking with you because it was so easy and your IT infrastructure is good but the moment I need to actually get a service from you it's incredibly painful. I just want verified statements of my current cycle for August, is that so much to ask???