FNB - Paid Up Letters

Having been a life long customer of FNB and it is unfortunate that I have to raise this complaint here as well as on social media, but FNBs complete disregard for their customers and their financial wellbeing is unacceptable.

I have been struggling for the last 2 weeks to obtain paid up letters for my accounts, including my home loan that was settled in March already. The debit order for these accounts (already some in credit) is scheduled to run over the weekend. Not only will this leave me out of pocket, but will require that I spend hours on the phone again to attempt to have refunds processed.

Trying to contact FNB is a nightmare as their call centres are either experiencing higher than normal call volumes or a voice message indicates that they are unable to take your call.

My request is simple - PLEASE FNB CAN YOU PROVIDE ME WITH PAID UP LETTERS???