FNB PAID UP LETTER DEP SERVICE POOR

Dear FNB Bank

1. On 28 September 2023, I made a full payment of my outstanding balance as per the settlement letter provided by FNB Bank. The payment reference number is ***

2. I promptly sent the proof of payment to '***' and '***' to confirm that the payment has been made in full, and expect my paid up letter.

Despite these actions, I continue to receive phone calls and emails reminding me of the outstanding balance, which is causing significant inconvenience. I feel that if FNB invested the same amount of money and resources into their paid up department as their debt recovery departments they would be more successful.

I kindly request that you investigate and rectify this issue as soon as possible. I expect a prompt resolution, Please forward me my paid up letter as it can surely not take you 45 working days to get this sorted.